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Mon–Fri, 9am–7pm CST
Talk to a Real Water Expert
Family-owned since 1990. No call centers and no runaround, just straight answers from the people who build your system.
- Lifetime warranty
- 6-month money-back guarantee
- 100,000+ happy homes
How can we help?
- Call usThe fastest way to a real person on our team.1-855-683-8488
- Email usSend details, photos or questions anytime.help@softprowatersystems.com
- Track my orderCheck where your system is with your order number.Track an order
- Support & warrantyTech help, warranty claims, parts and service requests.Request support
- Size my systemNot sure which softener fits your home? Get a free recommendation.Free sizing calculator
- Install helpStep-by-step videos and guides for every SoftPro system.Videos & guides
Send us a message
Tell us what's going on and a SoftPro expert will get back to you.
Quick answers
Where's my order?
Most orders ship within 1–2 business days and arrive in 3–7 business days. You will receive tracking as soon as your order leaves our warehouse.
Most orders ship within 1–3 business days. Use Track Your Order with your order number, or call us at 1-855-683-8488 and we'll look it up for you.
How do I start a warranty claim?
Most orders ship within 1–2 business days and arrive in 3–7 business days. You will receive tracking as soon as your order leaves our warehouse.
Send a support request with your order number and a photo or short video of the issue, or give us a call. Our team will walk you through the next steps.
Can you help me install my system?
Most orders ship within 1–2 business days and arrive in 3–7 business days. You will receive tracking as soon as your order leaves our warehouse.
Yes. Most homeowners install their SoftPro system themselves in a few hours with our step-by-step videos and guides, and our tech team is a phone call away if you get stuck.
What if the system isn't right for my home?
Most orders ship within 1–2 business days and arrive in 3–7 business days. You will receive tracking as soon as your order leaves our warehouse.
You're covered by our 6-month money-back guarantee. See our warranty, shipping and refund policies for the details.
Which softener or filter do I need?
Most orders ship within 1–2 business days and arrive in 3–7 business days. You will receive tracking as soon as your order leaves our warehouse.
Use our free sizing calculator or call us with your water details (city or well, household size, hardness if you know it) and we'll recommend the right system.
